Coles guilty over false bread claims

Supermarket giant Coles has been declared guilty by the Federal Court of misleading shoppers with claims its bread and other baked goods were โ€œfreshly bakedโ€.ย 

The company is now facing more than $3 million in fines after losing the legal battle over its โ€œCuisine Royale and โ€œColes Bakeryโ€ range, which included one product from Ireland first baked months earlier.

After the Australian Competition and Consumer Commission (ACCC) launched proceedings against Coles in June last year, Federal Court chief justice James Allsop found Coles had breached three sections of Australian Consumer Law.

“There has been, in my view, a misleading representation available to be understood that these goods have been baked on the day of sale, or baked in a fresh process, using fresh, not frozen, product,” he said.

A lawyer for Coles argued the supermarket never intended the labels to be misleading.

During the court case, Colesโ€™ barrister Philipย Crutchfieldย SC said the supermarket did not intend to suggest the bread was baked on the day with the labelling.

โ€œWhat is happening with this โ€˜baked today, sold todayโ€™ in a Coles supermarket is that a consumer is being given the choice between the juxtaposition, the commercially manufactured bread, which has preservatives and keeps for longer, with the bread that is baked in-store and doesnโ€™t have preservatives,โ€ Mr Crutchfieldย told the court earlier in the year.

โ€œThe bread that is baked in-store is crunchier, and smells and has the flavour of freshly baked bread. Thatโ€™s what we submit it is.โ€

Former Victorian Premier Jeff Kennet, who triggered the year-long investigation, said he hopes the court case sends a clear message across the bow of all advertising agencies.

โ€œWe expect them to be able to offer their products or services to use in a way that accurately reflects what they are offering us,โ€ he said.

โ€œI am very pleased that Coles has accepted the umpireโ€™s decision and are not going to challenge it further. I respect that.โ€

The ACCC has also instigated separate proceedings against Coles for alleged โ€œunconscionable conductโ€ towards 200 small suppliers, alleging that the company attempted to secure better trading terms and improve their earnings through rebates.


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