Insight

Shop Talk

Why giving people more choice is how you end up selling less

There is so much pressure on businesses to constantly reinvent themselves, creating new products or services, but sometimes a ‘less is more’ approach can actually lead to...

Shop Talk

High Court gives damages for worker injured in termination

Can an employee take legal action and claim damages where they suffer a psychological injury arising from the manner of their dismissal? The High Court recently answered...

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The challenges of tendering for contracts, and how bakers can overcome them

Tendering for contracts can be a daunting process, especially for businesses like bakeries that are not accustomed to the rigorous requirements and often only tender for bids...

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Taste Tomorrow research unveils key bakery, patisserie and chocolate trends for Asia-Pacific in 2025

Being at the Taste Tomorrow 2024 event in Seoul was a bit of a whirlwind. Between catching up with fellow bakers and chatting with Pierre Toussut, Puratos’s...

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Tick and flick policy explanation fails the test

The Fair Work Commission has resoundingly stated that HR managers should not inform employees about company policies as a “tick and flick” exercise. Recently an employer...

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Four ways to keep your business on the creative edge

Most businesses have a lifespan of 75 years, which is the expected lifetime of a human. Why is that? Because people get a good idea for a...

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The right to disconnect is a lifeline for hospitality workers

Here at The Burnt Chef Project, we’re dedicated to supporting workers in the hospitality industry. I have seen firsthand the toll that relentless work schedules can...

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What can be considered sick leave?

In a significant decision on paid parental leave, a FWC presidential member has ordered a state-owned public transport provider to backpay a bus driver who claimed to...

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Turning things around

Summer is typically a peak time for hospitality small and medium-sized enterprises, as people gather over the festive period and summer break to socialise and celebrate. ...

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The real impact of customer reviews

If you’ve been putting off working on gathering up customer reviews, now is the time to stop and start working on it. Reviews from your customers are...