Insight

11 tips for reducing costs in small business

Small businesses across the country will be looking for ways to reduce costs amid cost of living and rising price pressures. Economic challenges are expected to continue...

How not to set KPIs

Key performance indicators (KPIs) are an important measure of an employee’s value to an organisation. KPIs measure performance, conduct, attendance, and other indicators that an employee is...

Three places to start for a mentally healthy workplace

Supporting your employees’ wellbeing is absolutely paramount for a healthy and productive business. Productivity and workplace wellbeing expert Chelsea Pottenger shares the three essential ways business leaders...

Shop Talk

Customer relationship management (CRM) systems: A beginner’s guide

To build a successful business, one of the most important elements is exemplary customer service. Effective customer relationship management (CRM) means having a system and strategy to...

Shop Talk

WHS and industrial manslaughter changes

In this article, Anton Duc looks at an important question concerning Australia’s industrial manslaughter laws and penalties and an update on current litigation. The basic duty of...

Shop Talk

Employers’ positive duty to stop sexual harassment

The new Albanese Labor Government has the commenced taking “bold and decisive action” to make workplaces safe and harassment-free. The Government’s commitment to imposing a positive duty...