Insight

Shop Talk

Four Steps To Handling Complaints

The main lesson I have learnt in my time in the retail baking world is that the most important part of success for the enterprise is looking...

Shop Talk

Hide And Seek

I don’t understand the notion that the baker is a rare species that is almost extinct. They’re grumpy and weird, crusty and nutty, white and pasty. They...

Shop Talk

Second Life

It happens every day in the baking industry. You get to the end of the shift and there’s leftover bread on the shelf, ready to be thrown...

Shop Talk

Getting Started In Food Styling

Ever wondered how to build a portfolio, plan a test shot or organise a location shoot involving food? Read on for a theoretical guide to creating your...

Shop Talk

The Growing Gluten- And Allergy-Free Food Industry

Today one in three Australians suffer from an allergic disease, something that was unheard of 30 years ago. Australian Medical Association (AMA) president Steve Hambleton says, “Allergies...

Shop Talk

Federal Court Upholds Adverse Action Finding

Adverse action is a section that is new to Australian workplace relations, introduced by the Labor Government in its Fair Work Act 2009. An employer takes adverse...

Shop Talk

Food In A Flash

Food photographer Nicole Jones from Nicole Jones Photography talks to Australian Baking Business about the business benefits of high-quality photos. How long have you been a photographer?...

Shop Talk

The Owner’s Eye

After floods in across eastern Australia in 2011 wrought significant disruption to businesses we heard many stories of employees working without pay to assist their employers to...

Shop Talk

What’s Cooking?

For me, cookbooks are eye candy. I start with the cover and flick through the pages taking in the tantalising images, my excitement building. So many people...

Shop Talk

Gaining Executive Insight

Since my book Jumpshift! was released in late April 2011, I have been engaged to give a number of presentations around Australia. In preparing for these presentations,...